Getting Started

CALL US. Please call us at (203) 299-1315.
9 am – 8:30 pm Monday – Wednesday
9 am – 6 pm on Thursday
9 am – 5 pm on Friday

Provide Information. Your call will be handled by an intake specialist who will walk you through the intake process and answer any questions you may have. You will be asked to provide information which will be used by our clinical team to identify the best course of treatment for your child.

Scheduling the First Appointment. Once your case has been reviewed you will be contacted to schedule your first appointment with a Center clinician.

First Appointment. Please ensure that you bring your personal identification as well as insurance information (if applicable) to your first appointment. At this time, your child will be evaluated to determine a treatment plan that will provide the most appropriate level of care.

Length of Treatment. Typical length of treatment depends upon the type of therapy your child received which is determined during the intake process.

Parent and Caregiver Participation. Participation of parents and/or alternative caregivers is required and a key component in the delivery of treatment.

Language. All programs and services are offered in English and Spanish. Note: French-Creole speaking therapists are also available within our Outpatient Children’s Clinic. Other languages can be accommodated through the use of interpreter services.

Insurance. We accept Medicaid as well as several commercial health insurance providers. For those without medical coverage, we price our services on a sliding scale to ensure every child or family member receives the services they need.

Referral Process. Referral process and appointments vary by program. Please visit individual program pages or call (203) 299.1315 for additional information. 


We now offer teletherapy services. Simple and easy to use, teletherapy enables our clients to see and talk with their therapist using an Internet connected computer or smartphone.

What is teletherapy?
Teletherapy is the online delivery of mental health services using video conferencing. Teletherapy sessions are very similar to regular, face-to-face sessions with one major difference –  instead of sitting in the same room, therapists and clients see and talk to each other over a live voice and video connection.

What do I need in order to have a teletherapy session?  What do I do if I don’t have access to any of these devices?
If you have access to an Internet connected computer with a webcam, or just a smartphone, you already have everything you’ll need to have a teletherapy session with your therapist.  If you don’t have access to any of these devices, please let us know and we can discuss options with you.

How does my child get started with teletherapy?
Existing Clients: Teletherapy sessions are scheduled the same way face-to-face sessions were scheduled. If your child is an existing client, you and your therapist will choose a date and time for each teletherapy session.

New Clients: If you would like your child to begin receiving services, please call us at (203) 299-1315.  If you reach a receptionist inform them that you are looking to begin services for your child. If you reach voice mail, please leave a message stating your name, telephone number, and that you are looking to begin services for you child. In both cases, an intake specialist will call you back.

What can I expect during a teletherapy session with my child’s clinician?
To ensure safety and confidentiality, you will be asked to provide the below information at the beginning of each teletherapy session:

  • Verify your name and address.
  • Verity the closest emergency facility available to you, even if you are out of state.
  • Verify the name and address of your emergency contact.
  • Confirm the location you are in during the teletherapy session is safe and private.

What is the best location or room for me and my child during a teletherapy video session?
For video teletherapy sessions we suggest using a private room where others cannot hear what is being discussed. If you do not have access to a private room in your home and/or do not have earbuds or headphones, please let us know!

Do children under the age of 18 need to have someone with them during a teletherapy session?
Children under the age of 18 must have a parent or a legal guardian present and accessible in the house or location they are in during the teletherapy session. This does not mean the parent or guardian needs to be present in the same room as the child during the session.

Is teletherapy covered by insurance?
Our teletherapy sessions are eligible for Medicaid coverage and are covered by several private insurance health care plans. Please talk with your clinician to verify coverage and copay amounts.